Delivery Scope and Time Limit • Global delivery is supported. For domestic orders, SF Express/JD Logistics is used by default, and it is expected to be delivered within 3 - 7 working days; for cross - border orders, DHL/FedEx is adopted, and it is expected to be delivered within 7 - 15 working days (excluding customs clearance time). • The delivery time limit of pre - sale figurines shall be subject to the indication on the product details page. If the delivery is delayed due to the production extension of the manufacturer, the contact information reserved in the order will be notified 3 working days in advance.
Packaging Standards • All figurines are packaged with double - layer cushioning (EPE foam + cardboard box), and the fragile parts are additionally reinforced with anti - damage labels attached to ensure the integrity of the products during transportation. • Cross - border orders will truthfully declare the product information as required by the customs, marked as "simulated animal model (non - prohibited item)", and the classification shall follow the requirements of Announcement No. 43 of the General Administration of Customs in 2010.
Fees and Customs Clearance Instructions • Free shipping is available for domestic orders with a total amount of over 299 yuan; the freight for cross - border orders is calculated according to the weight, volume of the products and the destination, and is displayed on the order settlement page. • Cross - border orders may incur taxes such as tariffs and value - added taxes. According to the customs regulations of the destination country/region, the recipient shall bear them by himself/herself; if the order amount exceeds the limit of the destination, the customs clearance procedures shall be handled according to the regulations of goods, otherwise, the goods may face return.
Order Tracking and Liability Division • After the goods are shipped, the logistics waybill number will be sent via SMS/email, and the real - time status can be inquired on the platform's "My Orders" or the logistics official website. • If the delivery fails or the product is lost due to the incorrect filling of the recipient's information, the buyer shall bear the cost of re - delivery; in case of delays caused by force majeure during logistics transportation, no compensation liability will be assumed, but assistance will be provided to coordinate with the logistics party for handling.
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