Returnable Situations and Time Limits • Quality Issues: Within 7 calendar days after receiving the product, if quality defects such as broken parts, glue detachment, or uneven coloring are found in the figurine, you can apply for a full refund or exchange. You need to provide no more than 6 product defect photos (in JPG/PNG format, with each photo ≤ 5MB) as evidence. • Non-quality Issues: Regular figurines support return without reasons within 30 calendar days after receipt (the product must remain brand new, unopened, and the packaging must be intact without affecting secondary sales); for blind box figurines, due to their core value relying on "uncertainty", returns without reasons are not supported after opening. If unopened, applications are only supported within 7 days after receipt, and the merchant needs to verify that it has not been picked (such as weighing or scanning marks). • Customized figurines (such as engraved or with special color schemes) do not support return without reasons. Only repair or exchange services are provided when there are quality issues.
Return Process and Fees • The buyer needs to submit a return request through the platform's "After-sales Application", and the merchant will review and reply within 2 natural days (4 natural days if the product amount is > $100). • For returns due to quality issues, the round-trip shipping fees will be borne by the merchant; for returns without reasons due to non-quality issues, the return shipping fees will be borne by the buyer (if the original product is shipped free of charge, the basic shipping fee incurred during delivery will be deducted). • The returned product needs to be sent out within 7 days after the review is passed. If it is not sent back in time, the return application will be closed; the merchant will complete the quality inspection within 3 working days after receiving the product, and if it meets the conditions, the refund will be initiated (returned to the original payment method, and the arrival time depends on the payment channel).
Special Rules • For small-value returns where the product amount is ≤ $20, the platform can initiate the "refund without return" service, and the buyer can get a refund without returning the product. • In case of product damage caused by logistics transportation, logistics damage evidence (including outer packaging, product photos, and logistics waybill) needs to be submitted within 48 hours after signing for receipt, otherwise, the after-sales rights will be deemed to be waived automatically.
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